Customer Reviews

RoadRunner Auto Transport Reviews: How and Where to Get Past Customer Feedback on Our Car Shipping Services

Posted on 08/24/2023


RoadRunner-Auto-Transport-Reviews

What to look for when reading car shipping reviews

When you read car shipping reviews about an auto transport company like RoadRunner, there are several things you should be looking for, some of which are green flags and some red flags.

Spotting fake reviews: Both positive and negative

The first thing you should look for is to see if any positive reviews seem fake. This is not easy, but there are some not so difficult to spot signs for very fake reviews. One such red flag of a fake review will be if the review is written in both an overly positive and overly wordy fashion. In other words, glowing reviews tend to be on the shorter side. Negative reviews are when people will type four or more paragraphs venting frustration.

Another way to spot a fake review is to see geographically where else some of the people leaving reviews (either positive or negative) are posting reviews. Suppose someone has given 100 reviews in 75 different parts of the world. In that case, it is likely paid for (which could be done for positive reviews from the company in question or negative reviews from its competitors). Additionally, if the review reads very odd and/or has a bunch of spelling and grammatical errors, that review could be fake.

It is likely fake if the review actively mentions and talks up a competitor. The reviews for car transport companies, especially ones that have been around for ten or more years, should be spread fairly evenly across that period. So, a company should not have 4,800 reviews out of 5,000 appearing in the last month when it has been around for eight years.

What else to look for when reading a car shipping company’s reviews

The other things that you should look for when reading reviews of a particular car shipping company include what gets mentioned most frequently, if there has been a seemingly natural up or down trend in the ratings left by each reviewer recently, and how the company responds to reviews, specifically negative reviews.

If how quickly a car shipping company typically delivers your car is the most important thing for you, the last thing you will want to see many reviews mentioning is “late” or “not on time.” It is important to comb through reviews and look for commonly mentioned phrases. Sites like Google will let you filter reviews by keyword search so you can easily see if many reviews mention something important to you and your shipment. The fact of the matter is that you will be shipping your vehicle in the near future. Reviews from seven years ago might not indicate how a company currently operates and fulfills shipments. That is why you should pay the most attention to reviews left in the last year or six months. If there is a drop-off in average rating recently and the reviews do not seem fake, take that as a red flag.

Finally, a company’s response to each review is exceptionally important, with the company’s responses to negative reviews being the most crucial. Suppose a company ignores most or all negative reviews that took the time to leave the details of their experience (not just a star rating). In that case, it means their customers are unimportant to them. Even worse, if a company gets defensive or even combative when responding to negative reviews, that is possibly the biggest red flag of all.

What-to-look-for-when-reading-a-car-shipping-companys-customer-reviews

Where to find trustworthy RoadRunner Auto Transport Reviews

RoadRunner Auto Transport has a long history of customer satisfaction and positive feedback through customer reviews. You can easily read these car transport reviews in several places online. That includes RoadRunner’s website itself, Google, and Consumer Affairs.

RoadRunner’s website

RoadRunner Auto Transport’s website has a specific page dedicated to past customer reviews that go in depth about their experiences shipping with us. There are featured spotlight stories which are past customer reviews that we found to be the best representation of the interactions we typically have with customers.

There are also reviews posted to the page from several other review sites, such as Google, ShopperApproved, and Transport Reviews. You can even see a list of “featured clients,” which lists the celebrities and athletes that RoadRunner has shipped cars for in the past, including Stephen Curry, Dwayne Johnson, Nicki Minaj , and more! You can click here to read RoadRunner’s reviews page.

Google

Like most businesses, RoadRunner Auto Transport has a Google Business page where you can read reviews directly from past customers and find out information about the business, such as our up-to-date hours of operation, find our direct phone number, read common questions and answers, and you can even read our most recent Google posts.

Regarding RoadRunner Auto Transport’s reviews on Google, we boast a 4.1 rating out of 5. You can click here to go directly to our Google reviews page.

Consumer Affairs

We also have several dozen auto transport reviews on the Consumer Affairs website. We boast a 4.4 out of 5 rating there. You can read RoadRunner Auto Transport’s reviews on Consumer Affairs by clicking here.

TransportReviews.com

RoadRunner also holds a 4.2 out of 5 rating on the TransportReviews.com website. Our rating here is based on hundreds of past customers. You can see our TransportReviews.com rating here.

Where-can-i-read-reviews-about-roadrunner-auto-transport

Where NOT to find trustworthy RoadRunner Auto Transport Reviews

There are, unfortunately, a couple of places on the web where an inaccurate picture has been painted of RoadRunner. Whether it is inaccurate because of “review throttling” or a competitor posing as an objective source or paying what seems to be an objective source to speak about us negatively, these “reviews” of RoadRunner Auto Transport simply cannot be trusted.

Yelp

Yelp is generally trustworthy regarding dining and hospitality experiences, such as for restaurants and hotels. This is what Yelp was originally intended for. The idea was that hotels and restaurants already lived and died on reviews from critics, so why not have the average person have a say? Plus, hospitality experiences tend to be much more polarizing for people than the ones they have with other services/businesses. How often can you remember having someone mess up your dinner order? Probably quite a few times over the course of a lifetime. Now, compare that to how often you remember a negative experience when having your taxes done or getting gas at a full-service station. Probably not too many memorable experiences one way or the other. So, when it comes to other types of businesses, Yelp is much less of a trustworthy authority. That is especially true for car shipping companies.

The biggest issue with Yelp is that customers with profiles deemed “too new” have their positive reviews suppressed from being on the main pages of the businesses that they review. Negative reviews from “fresh” profiles are much less frequently suppressed. Thus, many of RoadRunner’s positive reviews on Yelp are suppressed from view and are not factored into our overall score. This is what we referred to earlier as “review throttling” and has also been referred to as a “negative review bias.”

On top of all that, Yelp rarely removes negative reviews that are irrelevant and/or violate their terms of service. Many people have hypothesized that Yelp does this because negative reviews draw more attention; thus, their site gets more views for longer periods which helps them make more money from advertisers.

Why shouldnt-i-trust-yelps-score

Competing Car Shipping Company Websites

Some competing vehicle shipping companies will create what seem to be objective lists of the “best car shipping companies,” and these lists are anything but unbiased. These other companies that ship cars all put themselves in the number one spot and then rank very small independent car shippers or towing companies below them that aren’t capable of ever competing with them. After that, they proceed to speak very negatively about any actual capable competitors that do pose a threat to them. Unless a “best auto shipping companies” or “best auto transport companies” list is on a site with a true lack of bias and no reason to be biased, do not trust it. An example of such a list that truly is trustworthy can be found on Retirement Living’s website.

Conclusion

The significance of thoroughly reading reviews before selecting a car shipping company cannot be overstated. These reviews serve as invaluable insights into the real experiences of past customers, offering a glimpse into the company’s reliability, professionalism, and overall service quality. By taking the time to study a variety of reviews, potential customers can make well-informed decisions, mitigating the risks associated with entrusting their valuable vehicles to any less-than-reputable providers.

FAQ

What is the best auto transport company to use?

The best auto transport company for you to use will depend on specific details related to your shipment. These details include when you intend to ship your car, how fast you need your car transported, how much protection you need for your shipment, and how important cheap car transport services is for you. Fortunately, RoadRunner Auto Transport can ship a car 365 days a year with minimum notice and extremely competitive industry pricing, so there’s a great chance that we could be the best car shipping company for you!

What is the cheapest way to ship a car?

The cheapest way to ship a car is on an open car carrier with at least a month’s notice of the shipment and during non-peak months such as February or October. Choosing to top-load your vehicle on the open carrier and/or choosing to ship items in your car can result in additional fees, so avoid these as well to keep your car shipping cost as low as possible.

Where is the best place to read reviews about a car shipping company?

Trustworthy sources of past customer reviews for car shipping companies include Google, Consumer Affairs, and TransportReviews.com. Many of these sites will allow you to filter reviews by specific keywords such as “customer service,” “price,” “on-time delivery,” or whatever else might be most important to you.

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RoadRunner Auto Transport Reviews: How and Where to Get Past Customer Feedback on Our Car Shipping Services

Posted on 08/24/2023


RoadRunner-Auto-Transport-Reviews

What to look for when reading car shipping reviews

When you read car shipping reviews about an auto transport company like RoadRunner, there are several things you should be looking for, some of which are green flags and some red flags.

Spotting fake reviews: Both positive and negative

The first thing you should look for is to see if any positive reviews seem fake. This is not easy, but there are some not so difficult to spot signs for very fake reviews. One such red flag of a fake review will be if the review is written in both an overly positive and overly wordy fashion. In other words, glowing reviews tend to be on the shorter side. Negative reviews are when people will type four or more paragraphs venting frustration.

Another way to spot a fake review is to see geographically where else some of the people leaving reviews (either positive or negative) are posting reviews. Suppose someone has given 100 reviews in 75 different parts of the world. In that case, it is likely paid for (which could be done for positive reviews from the company in question or negative reviews from its competitors). Additionally, if the review reads very odd and/or has a bunch of spelling and grammatical errors, that review could be fake.

It is likely fake if the review actively mentions and talks up a competitor. The reviews for car transport companies, especially ones that have been around for ten or more years, should be spread fairly evenly across that period. So, a company should not have 4,800 reviews out of 5,000 appearing in the last month when it has been around for eight years.

What else to look for when reading a car shipping company’s reviews

The other things that you should look for when reading reviews of a particular car shipping company include what gets mentioned most frequently, if there has been a seemingly natural up or down trend in the ratings left by each reviewer recently, and how the company responds to reviews, specifically negative reviews.

If how quickly a car shipping company typically delivers your car is the most important thing for you, the last thing you will want to see many reviews mentioning is “late” or “not on time.” It is important to comb through reviews and look for commonly mentioned phrases. Sites like Google will let you filter reviews by keyword search so you can easily see if many reviews mention something important to you and your shipment. The fact of the matter is that you will be shipping your vehicle in the near future. Reviews from seven years ago might not indicate how a company currently operates and fulfills shipments. That is why you should pay the most attention to reviews left in the last year or six months. If there is a drop-off in average rating recently and the reviews do not seem fake, take that as a red flag.

Finally, a company’s response to each review is exceptionally important, with the company’s responses to negative reviews being the most crucial. Suppose a company ignores most or all negative reviews that took the time to leave the details of their experience (not just a star rating). In that case, it means their customers are unimportant to them. Even worse, if a company gets defensive or even combative when responding to negative reviews, that is possibly the biggest red flag of all.

What-to-look-for-when-reading-a-car-shipping-companys-customer-reviews

Where to find trustworthy RoadRunner Auto Transport Reviews

RoadRunner Auto Transport has a long history of customer satisfaction and positive feedback through customer reviews. You can easily read these car transport reviews in several places online. That includes RoadRunner’s website itself, Google, and Consumer Affairs.

RoadRunner’s website

RoadRunner Auto Transport’s website has a specific page dedicated to past customer reviews that go in depth about their experiences shipping with us. There are featured spotlight stories which are past customer reviews that we found to be the best representation of the interactions we typically have with customers.

There are also reviews posted to the page from several other review sites, such as Google, ShopperApproved, and Transport Reviews. You can even see a list of “featured clients,” which lists the celebrities and athletes that RoadRunner has shipped cars for in the past, including Stephen Curry, Dwayne Johnson, Nicki Minaj , and more! You can click here to read RoadRunner’s reviews page.

Google

Like most businesses, RoadRunner Auto Transport has a Google Business page where you can read reviews directly from past customers and find out information about the business, such as our up-to-date hours of operation, find our direct phone number, read common questions and answers, and you can even read our most recent Google posts.

Regarding RoadRunner Auto Transport’s reviews on Google, we boast a 4.1 rating out of 5. You can click here to go directly to our Google reviews page.

Consumer Affairs

We also have several dozen auto transport reviews on the Consumer Affairs website. We boast a 4.4 out of 5 rating there. You can read RoadRunner Auto Transport’s reviews on Consumer Affairs by clicking here.

TransportReviews.com

RoadRunner also holds a 4.2 out of 5 rating on the TransportReviews.com website. Our rating here is based on hundreds of past customers. You can see our TransportReviews.com rating here.

Where-can-i-read-reviews-about-roadrunner-auto-transport

Where NOT to find trustworthy RoadRunner Auto Transport Reviews

There are, unfortunately, a couple of places on the web where an inaccurate picture has been painted of RoadRunner. Whether it is inaccurate because of “review throttling” or a competitor posing as an objective source or paying what seems to be an objective source to speak about us negatively, these “reviews” of RoadRunner Auto Transport simply cannot be trusted.

Yelp

Yelp is generally trustworthy regarding dining and hospitality experiences, such as for restaurants and hotels. This is what Yelp was originally intended for. The idea was that hotels and restaurants already lived and died on reviews from critics, so why not have the average person have a say? Plus, hospitality experiences tend to be much more polarizing for people than the ones they have with other services/businesses. How often can you remember having someone mess up your dinner order? Probably quite a few times over the course of a lifetime. Now, compare that to how often you remember a negative experience when having your taxes done or getting gas at a full-service station. Probably not too many memorable experiences one way or the other. So, when it comes to other types of businesses, Yelp is much less of a trustworthy authority. That is especially true for car shipping companies.

The biggest issue with Yelp is that customers with profiles deemed “too new” have their positive reviews suppressed from being on the main pages of the businesses that they review. Negative reviews from “fresh” profiles are much less frequently suppressed. Thus, many of RoadRunner’s positive reviews on Yelp are suppressed from view and are not factored into our overall score. This is what we referred to earlier as “review throttling” and has also been referred to as a “negative review bias.”

On top of all that, Yelp rarely removes negative reviews that are irrelevant and/or violate their terms of service. Many people have hypothesized that Yelp does this because negative reviews draw more attention; thus, their site gets more views for longer periods which helps them make more money from advertisers.

Why shouldnt-i-trust-yelps-score

Competing Car Shipping Company Websites

Some competing vehicle shipping companies will create what seem to be objective lists of the “best car shipping companies,” and these lists are anything but unbiased. These other companies that ship cars all put themselves in the number one spot and then rank very small independent car shippers or towing companies below them that aren’t capable of ever competing with them. After that, they proceed to speak very negatively about any actual capable competitors that do pose a threat to them. Unless a “best auto shipping companies” or “best auto transport companies” list is on a site with a true lack of bias and no reason to be biased, do not trust it. An example of such a list that truly is trustworthy can be found on Retirement Living’s website.

Conclusion

The significance of thoroughly reading reviews before selecting a car shipping company cannot be overstated. These reviews serve as invaluable insights into the real experiences of past customers, offering a glimpse into the company’s reliability, professionalism, and overall service quality. By taking the time to study a variety of reviews, potential customers can make well-informed decisions, mitigating the risks associated with entrusting their valuable vehicles to any less-than-reputable providers.

FAQ

What is the best auto transport company to use?

The best auto transport company for you to use will depend on specific details related to your shipment. These details include when you intend to ship your car, how fast you need your car transported, how much protection you need for your shipment, and how important cheap car transport services is for you. Fortunately, RoadRunner Auto Transport can ship a car 365 days a year with minimum notice and extremely competitive industry pricing, so there’s a great chance that we could be the best car shipping company for you!

What is the cheapest way to ship a car?

The cheapest way to ship a car is on an open car carrier with at least a month’s notice of the shipment and during non-peak months such as February or October. Choosing to top-load your vehicle on the open carrier and/or choosing to ship items in your car can result in additional fees, so avoid these as well to keep your car shipping cost as low as possible.

Where is the best place to read reviews about a car shipping company?

Trustworthy sources of past customer reviews for car shipping companies include Google, Consumer Affairs, and TransportReviews.com. Many of these sites will allow you to filter reviews by specific keywords such as “customer service,” “price,” “on-time delivery,” or whatever else might be most important to you.

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"Save time looking and just call Roadrunner Auto Transport - they truly helped make my move easier!"

Trish A.

Miami, FL

5 stars
google reviews

"When I bought a car out of state I was unsure what to expect with the shipping. RoadRunner made everything so easy!"

Jenna D.

Lufkin, TX

5 stars
shopper approved reviews

"RoadRunner gave us a fair price and was able to pick up when we needed. Very professional from start to finish."

Sean T.

Brooklyn, NY

5 stars
transport reviews

"We have used RoadRunner Auto Transport two times. Both times, the experience was nothing less than stellar."

Kate K.

San Diego, CA

5 stars
better business bureau reviews

Frequently Asked Questions

Get answers to some of the most commonly asked questions about the vehicle shipping process.


When determining your car shipping cost, there are a few factors that we take into account in order to provide you with an accurate price quote. The mileage between the origin and destination is the biggest factor that contributes to your total rate. In addition to the distance of your relocation, another factor is the type and condition of the vehicle being shipped. The final factor is the date that your vehicle will be ready for transport. There are also additional options, such as enclosed carrier and top-load service that can be added to your shipment at the time of booking for a higher level of service. Read more about how much it costs to ship a car.

To get a quote for shipping your vehicle, you can either use our instant online car shipping quote calculator or you can call (888) 422-7584 to receive a quote from one of our car transport pricing specialists. In order for us to calculate your quote we will need to know the location you are shipping from and to, the type of vehicle you would like to ship, and the date your vehicle will be ready.

The transit time for your shipment is based mostly on the mileage between the pickup and delivery location. Generally, every five hundred miles will add one day to the transit time - so for a 1,000 mile transport, the transit time would be 2-3 days. Check out our estimated transit times for a detailed view of approximate delivery times.

Yes, online tracking is available to you 24 hours a day and is updated in real time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online. Your tracking portal will also give you the ability to live chat with a shipping agent that can answer any questions you may have regarding the status of your shipment.

All shipments include basic liability coverage during transit. Comprehensive insurance options are available for an elevated level of shipment coverage during transit. You will be able to select a level of coverage during the booking process. If you have further questions regarding insurance options give us a call.

We accept all major credit cards, electronic transfer, postal money order, and bank/certified check for the deposit or full pre-payment of your shipment. If a balance is due upon delivery, it can be paid directly to the driver and can be paid in either cash, bank/certified check, or postal money order.

Yes, there must be someone present to release and accept the vehicle, provide keys to the driver and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you trust with releasing or accepting your vehicle.

You may transport personal belongings in your car, as long as their total weight does not exceed 100 pounds and they are stored in the trunk or back seat (below the window line). Please keep in mind that personal belongings are not covered by insurance if they are reported as damaged or missing.

To get a quote for shipping your vehicle, you can either use our instant online car shipping quote calculator above or you can call (888) 422-7584 to receive a quote from one of our car transport pricing specialists. In order for us to calculate your quote we will need to know the location you are shipping from and to, the type of vehicle you would like to ship, and the date your vehicle will be ready.

The further in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, we suggest scheduling your transport at least 2 to 3 weeks in advance. Expedited shipping options are available in order to accomodate shipments that require . You can always give us a call and ask one of our car shipping experts what your options are in terms of the schedule for your car transport.

The driver will get the car transporter as close to your door as he can legally and safely get. In most cases, the driver will be able to pickup and deliver directly at your door. Some cities may have restrictions on large trucks that prohibit them from driving into residential areas. Auto transport trucks are large and need lots of room to maneuver and turn around, so if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet at a location nearby with a large parking lot, such as a grocery store.

Open transport is the most common car shipping method. There are two types of open-air transporters. The Majority of shipments are be made with 8-10 car carriers. Smaller carriers which hold 2-3 cars are used for shorter more local moves. There is broader network of carrier availability for open-air carriers since they are used more often. We suggest choosing enclosed shipping methods when shipping classic, luxury or exotic vehicles. Enclosed transporters guarantee maximum protection from exposure to any open-air elements on the road. We suggest booking your enclosed transport in advance since there is limited carrier availability. Read more about the difference between open and enclosed transport

RoadRunner Auto Transport specializes in shipping all types of vehicles such as sedans, SUVs, pickup trucks, minivans, oversized vehicles, antiques, classic cars, motorcycles, construction vehicles, inoperable cars and boats. If you are not sure whether or not we can ship your vehicle, you can give us a call to find out what we can do for you.

You should have about a quarter of a tank of gas in your car at the time of shipment. This leaves enough for the car to be loaded and unloaded but doesn't add much additional weight.

The Bill of Lading is a very important document used by car shipping companies that documents any pre-existing damage on the vehicle during the time of pickup. It also serves as a record of your contact info and the official agreement for transport. If you want to file any insurance claim regarding your shipment you will need the Bill of Lading.

Top load service is when your car is placed on the higher deck or level of an open auto transport trailer. This is considered to be preferable to the bottom load because the cars on the lower deck are at risk of possibly having fluid from the cars above leak on them.

Make sure your car has been completely cleaned, both inside and outside. This is particularly important because this will help the driver conduct their inspection in order to assess any pre-existing damage on your vehicle. You will also want to make there are no additional personal items in the vehicle unless you intend to ship those with the vehicle (remember those items must total less than 100 pounds combined and be kept below the window-line of the vehicle). Be sure to inform the driver of any special circumstances concerning the vehicle. Finally, make sure there is a quarter tank of gas in the car at the time it is picked up for shipment. Visit our car shipping checklist to make sure you are prepared for your vehicle shipment.

Yes, we can ship vehicles that are in non-running/inoperable condition. When inoperable cars are shipped, a special auto carrier is required that makes use of a winch which is connected to your car and slowly and safely pulls your vehicle onto the carrier. There is an additional fee for inpoerable vehicles because of the special equipment and extra work involved with securing the vehicle onto the transporter. You can select the inoperable option on the online booking form or inform your shipping agent if you make your reservation by phone so that the proper arrangements can be made to accomodate a non-running vehicle.

We offer open car shipping and enclosed car shipping services. Open car shipping is used much more frequently and is the type of auto transport that you see on the highway where carriers are hauling vehicles on two decks that are exposed. Enclosed car shipping is when your vehicle is shipped in a trailer which has walls and a roof, they look like a larger version of a regular eighteen-wheeler. This method is recommended for luxury, exotic or classic cars.

Door-to-door car transport is the full service delivery of your vehicle directly from the door at the pickup location to the door at the delivery location. Our drivers do their best to get as close as physically and legally possible to the pickup and delivery locations, but in certain instances there may be restrictions preventing them from being able to safely reach your door. Our transporters need ample space to maneuver and load/unload your vehicle. If your street is too narrow, or if there are hazards such as low lining trees or power lines, drivers may ask that you meet them at a location nearby where they can safely load or unload your vehicle, such as a large parking lot or shopping center nearby.