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Get in touch with a RoadRunner Auto Transport representative
Phone / Fax
Main Phone(888) 777-2123
Quotes & Bookings(888) 422-7584
Customer Support(516) 605-2664
Fax(877) 668-0120
Hours of Operation ( EST )
Monday - Friday9:00 AM - 10:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Instant Car Shipping Quote
Calculate your car shipping rate in 3 easy steps!
1Origin & Destination
2Vehicle Details
3Shipment Details
We respect your privacy and do not distribute any personal information.
Phone / Fax
Main Phone(888) 777-2123
Quotes & Bookings(888) 422-7584
Customer Support(516) 605-2664
Fax(877) 668-0120
Hours of Operation ( EST )
Monday - Friday9:00 AM - 10:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Frequently Asked Questions
Get answers to some of the most commonly asked questions about the vehicle transportation process.
How do I get my car ready for shipment?
Make sure your car has been completely cleaned, both inside and outside. This is particularly important because this will help the driver conduct their inspection in order to assess any pre-existing damage on your vehicle. You will also want to make there are no additional personal items in the vehicle unless you intend to ship those with the vehicle (remember those items must total less than 100 pounds combined and be kept below the window-line of the vehicle). Be sure to inform the driver of any special circumstances concerning the vehicle. Finally, make sure there is a quarter tank of gas in the car at the time it is picked up for shipment. Visit our car shipping checklist to make sure you are prepared for your vehicle shipment.
Can I ship a vehicle with low ground clearance?
Yes, however any vehicle with clearance lower than 4 inches will likely need to be shipped on an enclosed trailer with a lift gate. Low-clearance vehicles simply cannot be driven onto an open trailer because the car would risk bottoming out while being loaded onto the carrier.
Can I ship a modified or oversized vehicle?
Yes, we can ship vehicles of any size through our advanced network of specialized carriers nationwide. Call for a specialized rate quote based on the dimensions of the oversized vehicle you would like to ship. Our online quote calculator will not be able to generate a quote for you because pricing via the calculator is based only on standard and unmodified vehicle sizes and specifications.
Does someone have to be present for pick up and delivery?
Yes, there must be someone present to release and accept the vehicle, provide keys to the driver and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you trust with releasing or accepting your vehicle.
What is Door-to-Door transport?
Door-to-door car transport is the full-service delivery of your vehicle directly from the door at the pickup location to the door at the delivery location. Our drivers do their best to get as close as physically and legally possible to the pickup and delivery locations, but in certain instances there may be restrictions preventing them from being able to reach your door safely. Our transporters need ample space to maneuver and load/unload your vehicle. If your street is too narrow, or if there are hazards such as low-lining trees or power lines, drivers may ask that you meet them at a location nearby where they can safely load or unload your vehicle, such as a large parking lot or shopping center nearby.
Can I put personal items in my vehicle?
You may transport personal belongings in your car, as long as their total weight does not exceed 100 pounds and they are stored in the trunk or back seat (below the window line). Please keep in mind that personal belongings are not covered by insurance if they are reported as damaged or missing.
What is top load service?
Top load service is when your car is placed on the higher deck or level of an open auto transport trailer. This is considered to be preferable to the bottom load because the cars on the lower deck are at risk of possibly having fluid from the cars above leak on them.
View all frequently asked questions
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