Question 1

Can I ship my vehicle if it isn't running?

Accepted Answer

Yes, we can ship vehicles that are in non-running/inoperable condition. When inoperable cars are shipped, a special auto carrier is required that makes use of a winch which is connected to your car and slowly and safely pulls your vehicle onto the carrier. There is an additional fee for inoperable vehicles because of the special equipment and extra work involved with securing the vehicle onto the transporter. You can select the inoperable option on the online booking form or inform your shipping agent if you make your reservation by phone so that the proper arrangements can be made to accommodate a non-running vehicle.

Question 2

What methods of car shipping services do you offer?

Accepted Answer

We offer open car shipping and enclosed transport services services. Open car shipping is used much more frequently and is the type of auto transport that you see on the highway where carriers are hauling vehicles on two decks that are exposed. Enclosed transport services are when your vehicle is shipped in a trailer which has walls and a roof, they look like a larger version of a regular eighteen-wheeler. This method is recommended for luxury, exotic or classic cars.

Question 3

Do I need license plates on a vehicle to ship it?

Accepted Answer

No, we just need the vehicle and keys.

Question 4

What details do you need to place an order?

Accepted Answer

We will need the address for the locations that your vehicle will be picked up from and delivered to, along with the name and phone number of the contact person at each location. We will also need the date that your vehicle will be ready and the year, make, and model of the vehicle(s) that will be transported.

Question 5

How much gas should I have in my car during transport?

Accepted Answer

You should have about a quarter of a tank of gas in your car at the time of shipment. This leaves enough for the car to be loaded and unloaded but doesn't add much additional weight.

Question 6

How do I get a quote for car moving?

Accepted Answer

To get a quote for shipping your vehicle, you can either use our instant online car shipping quote calculator or you can call (888) 422-7584 to receive a quote from one of our car transport pricing specialists. To calculate your quote we will need to know the location you are shipping from and to, the type of vehicle you would like to ship, and the date your vehicle will be ready.

Question 7

Where will my car be picked up and delivered?

Accepted Answer

The driver will get the car transporter as close to your door as he can legally and safely get. In most cases, the driver will be able to pickup and deliver directly to your door. Some cities may have restrictions on large trucks that prohibit them from driving into residential areas. Auto transport trucks are large and need lots of room to maneuver and turn around, so if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet at a location nearby with a large parking lot, such as a grocery store.

Existing Customer?

Contact Us

Get in touch with a RoadRunner Auto Transport representative

Phone / Fax

Hours of Operation ( EST )

Instant Car Shipping Quote

Phone / Fax

Hours of Operation ( EST )

Frequently Asked Questions

Still have questions about shipping a car?

How It Works

Our Advantage

Transport Services