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Get in touch with a RoadRunner Auto Transport representative
Phone / Fax
Main Phone(888) 777-2123
Quotes & Bookings(888) 422-7584
Customer Support(516) 605-2664
Fax(877) 668-0120
Hours of Operation ( EST )
Monday - Friday9:00 AM - 10:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Instant Car Shipping Quote
Calculate your car shipping rate in 3 easy steps!
1Origin & Destination
2Vehicle Details
3Shipment Details
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Phone / Fax
Main Phone(888) 777-2123
Quotes & Bookings(888) 422-7584
Customer Support(516) 605-2664
Fax(877) 668-0120
Hours of Operation ( EST )
Monday - Friday9:00 AM - 10:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Frequently Asked Questions
Get answers to some of the most commonly asked questions about the vehicle transportation process.
How do I get my car ready for shipment?
Make sure your car has been completely cleaned, both inside and outside. This is particularly important because this will help the driver conduct their inspection in order to assess any pre-existing damage on your vehicle. You will also want to make there are no additional personal items in the vehicle unless you intend to ship those with the vehicle (remember those items must total less than 100 pounds combined and be kept below the window-line of the vehicle). Be sure to inform the driver of any special circumstances concerning the vehicle. Finally, make sure there is a quarter tank of gas in the car at the time it is picked up for shipment. Visit our car shipping checklist to make sure you are prepared for your vehicle shipment.
Can I pay the full transport cost with my credit card?
Yes, you can pay the full transport cost via credit card. If you want to pay in full online, you can do so at the time of booking either online or by phone with a shipping agent. With this option, you can make a convenient, one-time payment with a credit or debit card. You also have the option of paying a deposit with your credit card and then paying the rest of your remining balance with cash upon delivery.
Where will my car be picked up and delivered?
The driver will get the car transporter as close to your door as he can legally and safely get. In most cases, the driver will be able to pickup and deliver directly to your door. Some cities may have restrictions on large trucks that prohibit them from driving into residential areas. Auto transport trucks are large and need lots of room to maneuver and turn around, so if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet at a location nearby with a large parking lot, such as a grocery store.
Can I ship a vehicle with low ground clearance?
Yes, however any vehicle with clearance lower than 4 inches will likely need to be shipped on an enclosed trailer with a lift gate. Low-clearance vehicles simply cannot be driven onto an open trailer because the car would risk bottoming out while being loaded onto the carrier.
What methods of car shipping services do you offer?
We offer open car shipping and enclosed transport services services. Open car shipping is used much more frequently and is the type of auto transport that you see on the highway where carriers are hauling vehicles on two decks that are exposed. Enclosed transport services are when your vehicle is shipped in a trailer which has walls and a roof, they look like a larger version of a regular eighteen-wheeler. This method is recommended for luxury, exotic or classic cars.
What is the difference between open and enclosed transport?
Open transport is the most common car shipping method. There are two types of open-air transporters. The Majority of shipments are be made with 8-10 car carriers. Smaller carriers which hold 2-3 cars are used for shorter, local car moving. There is a broader network of carrier availability for open-air carriers since they are used more often. We suggest choosing enclosed car shipping methods when shipping classic, luxury or exotic vehicles. Enclosed vehicle transportation guarantees maximum protection from exposure to any open-air elements on the road. We suggest booking your enclosed transport in advance since carrier availability is limited. Read more about the difference between open and enclosed transport
Can I track the progress of my shipment online?
Yes, online tracking is available to you 24 hours a day and is updated in real time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online. Your tracking portal will also give you the ability to live chat with a shipping agent that can answer any questions you may have regarding the status of your shipment.
View all frequently asked questions
Still have questions about shipping a car?
Visit some of our helpful pages to see how RoadRunner can simplify your vehicle transportation.
