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Contact Us

Contact Us

Get in touch with a RoadRunner Auto Transport representative

Phone / Fax

Main Phone(888) 777-2123

Quotes & Bookings(888) 422-7584

Customer Support(516) 605-2664

Fax(877) 668-0120

Hours of Operation ( EST )

Monday - Friday9:00 AM - 10:00 PM

Saturday10:00 AM - 5:00 PM

SundayClosed

Instant Car Shipping Quote

Calculate your car shipping rate in 3 easy steps!

1Origin & Destination
2Vehicle Details
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3Shipment Details
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Secure car shipping quote

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Phone / Fax

Main Phone(888) 777-2123

Quotes & Bookings(888) 422-7584

Customer Support(516) 605-2664

Fax(877) 668-0120

Hours of Operation ( EST )

Monday - Friday9:00 AM - 10:00 PM

Saturday10:00 AM - 5:00 PM

SundayClosed

Frequently Asked Questions

Get answers to some of the most commonly asked questions about the vehicle transportation process.


Top load service is when your car is placed on the higher deck or level of an open auto transport trailer. This is considered to be preferable to the bottom load because the cars on the lower deck are at risk of possibly having fluid from the cars above leak on them.

Yes, many of our business clients require service from salvage auctions and other types of auto auctions. Each auction will have different requirements to release a vehicle and we'll get all the necessary details from you at the time of booking. Please make sure the vehicle is fully paid and ready for release from the auction. Also be aware that if a vehicle is booked as operable but it turns out the vehicle is inoperable there will be additional cost and the original transporter may not be able to accommodate an inoperable vehicle.

Yes, there must be someone present to release and accept the vehicle, provide keys to the driver and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you trust with releasing or accepting your vehicle.

Yes, however any vehicle with clearance lower than 4 inches will likely need to be shipped on an enclosed trailer with a lift gate. Low-clearance vehicles simply cannot be driven onto an open trailer because the car would risk bottoming out while being loaded onto the carrier.

Yes, online tracking is available to you 24 hours a day and is updated in real time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online. Your tracking portal will also give you the ability to live chat with a shipping agent that can answer any questions you may have regarding the status of your shipment.

The further in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, we suggest scheduling your transport at least 2 to 3 weeks in advance. Expedited shipping options are available to accomodate shipments that require . You can always give us a call and ask one of our car shipping experts what your options are in terms of the schedule for your car transport.

We will need the address for the locations that your vehicle will be picked up from and delivered to, along with the name and phone number of the contact person at each location. We will also need the date that your vehicle will be ready and the year, make, and model of the vehicle(s) that will be transported.