Question 1

Can I put personal items in my vehicle?

Accepted Answer

You may transport personal belongings in your car, as long as their total weight does not exceed 100 pounds and they are stored in the trunk or back seat (below the window line). Please keep in mind that personal belongings are not covered by insurance if they are reported as damaged or missing.

Question 2

When will my vehicle be delivered?

Accepted Answer

The transit time for your shipment is based mostly on the mileage between the pickup and delivery location. Generally, every five hundred miles will add one day to the transit time - so for a 1,000 mile transport, the transit time would be 2-3 days. Check out our estimated transit times for a detailed view of approximate delivery times.

Question 3

Can I pay the full transport cost with my credit card?

Accepted Answer

Yes, you can pay the full transport cost via credit card. If you want to pay in full online, you can do so at the time of booking either online or by phone with a shipping agent. With this option, you can make a convenient, one-time payment with a credit or debit card. You also have the option of paying a deposit with your credit card and then paying the rest of your remining balance with cash upon delivery.

Question 4

Can I track the progress of my shipment online?

Accepted Answer

Yes, online tracking is available to you 24 hours a day and is updated in real time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online. Your tracking portal will also give you the ability to live chat with a shipping agent that can answer any questions you may have regarding the status of your shipment.

Question 5

Can I place an order if I don’t know the exact address?

Accepted Answer

Yes, the city and zip code will suffice until your exact pickup or delivery location is known.

Question 6

What methods of car shipping services do you offer?

Accepted Answer

We offer open car shipping and enclosed transport services services. Open car shipping is used much more frequently and is the type of auto transport that you see on the highway where carriers are hauling vehicles on two decks that are exposed. Enclosed transport services are when your vehicle is shipped in a trailer which has walls and a roof, they look like a larger version of a regular eighteen-wheeler. This method is recommended for luxury, exotic or classic cars.

Question 7

How do I pay for my auto shipping?

Accepted Answer

We accept all major credit cards, electronic transfer, postal money order, and bank/certified check for the deposit or full pre-payment of your shipment. If a balance is due upon delivery, it can be paid directly to the driver and can be paid in either cash, bank/certified check, or postal money order.

How to Ship a Car: Step By Step Guide

Step 1

Instant Car Shipping Quote

Secure Online Shipment Reservation

Step 2

Vehicle Pick Up

Online Shipment Tracking

Step 3

Vehicle Delivery

That's it! That's all there is to it!

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